Meet Your Team Leaders
Ed Gonzalez
CEO/Founder
Ed Gonzalez is well known as an innovator and pioneer in providing high quality call center services to dozens of leading Health Plans and National Associations, in English as well as Spanish.
Jeff Young
COO
Jeff brings over over 30 years of experience in IT and operations management, working in different industries including; medical billing insurance and manufacturing industries.
Larry Hughes
CFO
Larry has over 39 years of finance and accounting experience. Larry joined GMS in 2009 after working with Ed Gonzalez at MarCom Technologies for almost nine years as Chief Financial Officer.
Jose Rodriguez
Business Development
With over 30 years in the healthcare industry, Jose has excelled in leadership roles spanning Operations, Contact Centers, and Client Success. Jose's career reflects a commitment to providing quality healthcare services through adaptability and excellence in diverse roles.
Jennifer Gonzalez
Controller
Jennifer holds the role of Business Controller at GMS Connect. She is responsible for overseeing the financial operations of the business including billing, receivables, cost management, and payroll. She also oversees our HR and compliance departments and leads internal process.
Austin Gonzalez
Project Manager
Austin coordinates, and leads the GMS Connect team in all aspects of quality assurance, data analysis, and maximizing production. Austin manages key client projects and his responsibilities include the coordination and completion of projects on time within budget and within scope.
Raquel Gonzalez
Project Manager
With over 18 years in the industry, including 10 at GMS, Raquel excels in call center management. She assigns tasks, motivates staff, and ensures quality, maximizing customer satisfaction. Raquel is skilled in training for a collaborative culture and oversees daily operations and staffing requirements.
Mauro Lezcano
Project Manager
Mauro brings over a decade of experience in operations management and leadership skills, which he has cultivated through working in prominent roles and during his time in the military. He adeptly leverages the power of data and technology to seamlessly refine operational processes, propelling performance to new heights.
Rosa Cuesta
Call Center Manager
Rosa Cuesta is the Call Center Manager at GMS Connect, bringing extensive expertise in customer service management. With a strategic and efficient leadership style. Rosa's commitment to excellence and client-centric solutions makes her a vital asset to GMS Connect's success in call center services.