Member Experience Solutions
Contact Center Services for Health Plans and Associations Highly Experienced Agents. Call Centers in Orlando and Fort Lauderdale. English/Spanish.
- Sales/Member Outreach
- Health Needs Assesments
- New Member Acquisition
- Lead Generation / Enrollment
- Appointments for Field Agents
- Rate Change Support
- Plan/Benefit Changes
- Enrollment Processing
- Win Backs / Retention
- Seminar Registrations
- Post-Discharge Surveys
- Improvements in HEDIS Scores
- Inbound Customer Care
- Open Enrollment (Seasonal)
- Gaps in Care
- Claims Status
- Member Services
- Activation Services
- Medication Reminders
- Product or Service Introductions
- Patient Satisfaction Surveys
- Physician Referral Services
- Inbound Acquisition
- Technical Support
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Medicare members reached
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Medicaid members reached
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%
Increase in engagement rate
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%
Increase in PCP visit rates
Industries We Serve
Finance
GMS Connect understands that your success depends on our ability to deliver excellence in every customer interaction. Our team’s unparalleled results are a product of our skilled associates.
Healthcare
For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs.
Insurance
GMS Connect’s team is the premier partner to handle a quickly changing business environment and robust enough to navigate often-complex data streams.
Association Services
Our agents are trained in the art of customer engagement and use conversational techniques to encourage dialog with your association members.
Our Mission
Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.
Vision
GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.