Healthcare Industry Services
About Our Healthcare Industry Services
For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs. As pressures to reduce costs and improve member health continue to increase, and health care organizations are now being scored and held financially responsible based on patient feedback and outcomes, outreach campaigns are becoming an increasingly important tactic for health plans. Our offerings improve STAR ratings and HEDIS scores. Services include:
Key Offerings
- COVID-19 Outreach
- Pre-enrollment and Enrollment Services (Licensed and Non-licensed)
- New Member Welcome Calls
- Wellness Outreach
- Encounter Facilitation
- Gaps in Care (HEDIS)
- Health Risk Assessments
- Physician Appointments
- Member Retention – Surveys
Industries We Serve
Finance
GMS Connect understands that your success depends on our ability to deliver excellence in every customer interaction. Our team’s unparalleled results are a product of our skilled associates.
Healthcare
For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs.
Insurance
GMS Connect’s team is the premier partner to handle a quickly changing business environment and robust enough to navigate often-complex data streams.
Association Services
Our agents are trained in the art of customer engagement and use conversational techniques to encourage dialog with your association members.