GMS Connect

Member Experience Solutions

Contact Center Services for Health Plans and Associations Highly Experienced Agents. Call Centers in Orlando and Fort Lauderdale. English/Spanish.

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Medicare members reached

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Medicaid members reached

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Increase in engagement rate

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Increase in PCP visit rates

Industries We Serve


GMS Connect understands that your success depends on our ability to deliver excellence in every customer interaction. Our team’s unparalleled results are a product of our skilled associates.


For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs.


GMS Connect’s team is the premier partner to handle a quickly changing business environment and robust enough to navigate often-complex data streams.

Association Services

Our agents are trained in the art of customer engagement and use conversational techniques to encourage dialog with your association members.

Our Mission

Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.


GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.