GMS Connect

About Us

Since 1989, the GMS Connect management team has been an industry leader in providing comprehensive member contact solutions to Health Plans and National Associations in English as well as Spanish.

We are highly experienced and competent. Over the years we employed more than 50,000 contact center agents, including more than 1000 Licensed Insurance Agents, and won many awards for our performance, service levels and efficiency.

We are most proud of our reputation for reliability, as evidenced by our many years of service to most of the top 25 Health Plans in America.

GMS can accommodate small or over flow campaigns, as well as large ongoing projects from our contact centers in Florida. We provide very personal service and fast response to our clients.

GMS is a profit center for you, not an expense.

Clients come to GMS because they have needs and problems and are looking for call center solutions. After many years of serving America’s most well known Health Plans and Associations we strongly believe; if we can’t help you in our areas of call center expertise, no one can.

Thank you for reviewing our web site. Please call us if we can be of service.

Industries We Serve


GMS Connect understands that your success depends on our ability to deliver excellence in every customer interaction. Our team’s unparalleled results are a product of our skilled associates.


For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs.


GMS Connect’s team is the premier partner to handle a quickly changing business environment and robust enough to navigate often-complex data streams.

Association Services

Our agents are trained in the art of customer engagement and use conversational techniques to encourage dialog with your association members.