Leadership Team

Meet Your Team Leaders

Ed Gonzalez

CEO/Founder

Ed Gonzalez is well known as an innovator and pioneer in providing high quality call center services to dozens of leading Health Plans and National Associations, in English as well as Spanish.

Ed Gonzalez

CEO/Founder

Ed Gonzalez is well known as an innovator and pioneer in providing high quality call center services to dozens of leading Health Plans and National Associations, in English as well as Spanish. Over the past 25 years, during Ed’s career as CEO of MarCom Technologies, and CEO of GMS CONNECT, Ed has employed more than 50,000 call center representatives including more than 1,000 insurance agents, hundreds of account supervisors, dozens of script writers, trainers, quality control teams and call center managers. Most of the management team at GMS CONNECT have worked with Ed for more than 18 years.

Jeff Young

COO

Jeff brings over over 30 years of experience in IT and operations management, working in different industries including; medical billing insurance and manufacturing industries.

Jeff Young

COO

Jeff brings over over 30 years of experience in IT and operations management, working in different industries including; medical billing insurance and manufacturing industries. Jeff’s track record as an outstanding Operational leader, building teleservices company Marcom Technologies as their CIO and ultimately COO of GMS Connect .Jeff attended The University of Central Florida majoring in Computer Science. Jeff’s mission as a member of the GMS Connect team is to offer our clients the best possible experience and the most personal connection and customized solutions in the service industry.

Larry Hughes

CFO

Larry has over 39 years of finance and accounting experience. Larry joined GMS in 2009 after working with Ed Gonzalez at MarCom Technologies for almost nine years as Chief Financial Officer.

Larry Hughes

CFO

Larry has over 39 years of finance and accounting experience. Larry joined GMS in 2009 after working with Ed Gonzalez at MarCom Technologies for almost nine years as Chief Financial Officer. At MarCom Technologies, Larry played a major role in growing MarCom from a local startup to become one of America’s Top Ten call center operations generating $75million in Annual Revenue. Prior to MarCom, Larry was the Controller for Insight Technologies Corporation, a company providing fee-based enhancement products to the credit card industry, where he served as Controller. Larry is a graduate of Florida Atlantic University where he received a B.S. in Finance and Accounting.

Jennifer Gonzalez

Controller

Jennifer Gonzalez

Controller

Jennifer holds the role of Business Controller at GMS Connect. She is responsible for overseeing the financial operations of the business including billing, receivables, cost management, and payroll. She also oversees our HR and compliance departments and leads internal process improvement initiatives that help keep our operations flexible and efficient in our dynamic workspace. She is a charismatic professional specializing in process and workforce management with vast knowledge and competencies the areas of implementation methodologies, processes & controls, reporting metrics, and workforce management.

Austin Gonzalez

Sales/Project Management

Austin coordinates, and leads the GMS Connect team in all aspects of quality assurance, data analysis, and maximizing production. Austin manages key client projects and his responsibilities include the coordination and completion of projects on time within budget and within scope.

Austin Gonzalez

Sales/Project Management

Raquel Gonzalez

Project Manager

With over 18 years in the industry, including 10 at GMS, Raquel excels in call center management. She assigns tasks, motivates staff, and ensures quality, maximizing customer satisfaction. Raquel is skilled in training for a collaborative culture and oversees daily operations and staffing requirements.

Raquel Gonzalez

Project Manager

Mauro Lezcano

Project Manager

Mauro brings over a decade of experience in operations management and leadership skills, which he has cultivated through working in prominent roles and during his time in the military. He adeptly leverages the power of data and technology to seamlessly refine operational processes, propelling performance to new heights.

Mauro Lezcano

Project Manager

“What sets GMS Connect apart as a company is our passion for excellence in every contact and our commitment to the success of our clients and their customers.”

Meet Your Team Leaders

Ed Gonzalez

Jeff Young

Larry Hughes

Jennifer Gonzalez

Austin Gonzalez

Raquel Gonzalez

Mauro Lezcano

“What sets GMS Connect apart as a company is our passion for excellence in every contact and our commitment to the success of our clients and their customers.”

Ed Gonzalez – CEO/Founder