Healthcare Industry Services

About Our Healthcare Industry Services

For 30 years, GMS Connect has been a trusted partner that can fully support your Medicare, Medicaid, ACA and commercial lines of business customer experience needs. As pressures to reduce costs and improve member health continue to increase, and health care organizations are now being scored and held financially responsible based on patient feedback and outcomes, outreach campaigns are becoming an increasingly important tactic for health plans. Our offerings improve STAR ratings and HEDIS scores. Services include:

Key Offerings

  • COVID-19 Outreach
  • Pre-enrollment and Enrollment Services (Licensed and Non-licensed)
  • New Member Welcome Calls
  • Wellness Outreach
  • Encounter Facilitation
  • Appointment Reminders
  • Medication Adherence
  • Annual Notice of Change (ANOC)
  • Gaps in Care (HEDIS)
  • Health Risk Assessments
  • Discharge Follow-up
  • Member Retention – Surveys

Industries We Serve