Member Experience Solutions

Contact Center Services for Health Plans and Associations

Highly Experienced Agents. Call Centers in Orlando and Fort Lauderdale. English/Spanish.

  • Sales/Member Outreach
  • Health Needs Assesments
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Appointment Setting for Field Agents
  • Rate Change Support
  • Plan/Benefit Changes
  • Enrollment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Inbound Customer Care
  • Open Enrollment
  • Staff Recruitment Screening
  • Claims Status
  • Member Services
  • Activation Services
  • Medication Reminders
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Physician Referral Services
  • Inbound Acquisition

Recent Results

  • OVER 2,000,000 Medicare members reached
  • OVER 1,000,000 Medicaid members reached
  • 52% increase in engagement rate
  • 28% increase in PCP visit rates
  • 500,000 COVID-19 lab results delivered to patients

About GMS Connect

Since 1989, the GMS Connect management team has been an Industry Leader in providing comprehensive member contact solutions to Health Plans and National Associations in English as well as Spanish.

We are highly experienced and competent. Over the years we employed more than 40,000 contact center agents, including more than 1000 Licensed Insurance Agents, and won many awards for our performance, service levels and efficiency.

We are most proud of our reputation for reliabilty, as evidenced by our many years of service to most of the top 25 Health Plans in America.

GMS is a family owned and operated business. We provide very personal service and fast response to our clients. Many of our staff and managers have been working with GMS for 20 years or longer.

Currently, in response to the COVID-19 Pandemic, our contact centers in Fort Lauderdale and Orlando are dedicated 100% to the needs of Health Plans, Antibody Testing Labs, and related Health Services.

Thank you for reviewing our web site. Please call us if we can be of service.

Our Mission

Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.


GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.

To find out how we can help your Health Plan deliver an outstanding member experience during the COVID-19 Pandemic, please contact us.

Start A Conversation