Member Experience Solutions
Contact Center Services for Health Plans and Associations
Highly Experienced Agents. Call Centers in Orlando and Fort Lauderdale. English/Spanish.
- Sales/Member Outreach
- Health Needs Assesments
- New Member Acquisition
- Lead Generation / Enrollment
- Appointments for Field Agents
- Rate Change Support
- Plan/Benefit Changes
- Enrollment Processing
- Win Backs / Retention
- Seminar Registrations
- Post-Discharge Surveys
- Inbound Customer Care
- Open Enrollment (Seasonal)
- Gaps in Care
- Claims Status
- Member Services
- Activation Services
- Medication Reminders
- Product or Service Introductions
- Patient Satisfaction Surveys
- Physician Referral Services
- Inbound Acquisition
- Technical Support
Recent Results
- OVER 2,000,000 Medicare members reached
- OVER 1,000,000 Medicaid members reached
- 52% increase in engagement rate
- 28% increase in PCP visit rates
- 500,000 COVID-19 lab results delivered to patients
Our Mission
Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.
Vision
GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.
To find out how we can help your Health Plan deliver an outstanding member experience during the COVID-19 Pandemic, please contact us.