GMS Connect is sad to announce the recent passing of David Burton.

David had worked with the GMS family since 1990 and was an integral part of our success and growth. His dedication, loyalty, attention to detail, and sense of humor will forever remain an integral part of the GMS culture.We join his family in morning their loss. He will be fondly remembered by all who worked with him, staff and clients alike. You don’t often come across someone with Dave’s unique qualities; he will always be with us in our memories.

Member Experience Solutions

Contact Center Services for Health Plans and Associations

Highly Experienced Agents. Call Centers in Orlando and Fort Lauderdale. English/Spanish.

  • Sales/Member Outreach
  • Health Needs Assesments
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Appointments for Field Agents
  • Rate Change Support
  • Plan/Benefit Changes
  • Enrollment Processing
  • Win Backs / Retention
  • Seminar Registrations
  • Post-Discharge Surveys
  • Inbound Customer Care
  • Open Enrollment (Seasonal)
  • Gaps in Care
  • Claims Status
  • Member Services
  • Activation Services
  • Medication Reminders
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Physician Referral Services
  • Inbound Acquisition
  • Technical Support

Recent Results

  • OVER 2,000,000 Medicare members reached
  • OVER 1,000,000 Medicaid members reached
  • 52% increase in engagement rate
  • 28% increase in PCP visit rates
  • 500,000 COVID-19 lab results delivered to patients

Our Mission

Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.


GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.

To find out how we can help your Health Plan deliver an outstanding member experience during the COVID-19 Pandemic, please contact us.

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